Return Policy

Karyo Health Return Policy

Karyo Health understands that sometimes products may not meet your expectations. We strive to provide a hassle-free return experience. This policy outlines the conditions under which you can return items purchased on karyohealth.co.ke

Items Eligible for Return:

 

• • Unopened and unused items in their original packaging can be returned within 7 days of purchase.

• • Opened but unused items (except for those listed below) can be returned within 3 days of purchase.

Items Not Eligible for Return:

 

• • Opened or used medications (prescription and over-the-counter)

• • Opened or used personal care products (including cosmetics, toiletries, and hygiene products)

• • Perishable items (including food and supplements with an expiration date)

• • Items damaged due to customer misuse

Return Process:

 

1. 1. Contact Us: Initiate your return by contacting Karyo Health customer service by phone at 0711242704 or email at admin@karyohealth.co.ke within the return window mentioned above.

1. 1. Return Authorization: A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

1. 1. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error by Karyo Health (e.g., incorrect item shipped).

Refunds:

 

• • Once your returned item is received and inspected, your refund will be processed within 5 business days.

• • Refunds will be issued to the original payment method used for the purchase. It may take some additional time for the refund to appear in your account depending on your bank’s processing time.

Exceptions:

Karyo Health reserves the right to make changes to this return policy at any time. We will update this policy on the website and notify you by email if any significant changes are made.

Additional Information:

 

• • For any questions regarding the return policy, please contact Karyo Health customer service at 0711242704 or email at admin@karyohealth.co.ke.

• • We recommend using a trackable shipping method for your return to ensure safe delivery. Karyo Health is not responsible for lost or damaged return packages.

By placing an order on karyohealth.co.ke, you acknowledge that you have read and understood this return policy.