Refund Policy
Karyo Health Refund Policy
Karyo Health prioritizes your satisfaction. This policy outlines the conditions under which you can receive a refund for products purchased on our website, karyohealth.co.ke.
Eligible Products for Refunds:
- Unopened & Unused: You can receive a full refund for unopened and unused items in their original packaging within 7 days of purchase.
- Opened (with exceptions): Opened but unused items (excluding those listed below) are eligible for a full refund within 3 days of purchase.
- Incorrect Item: If Karyo Health mistakenly sends you an incorrect item, we will issue a full refund upon receiving the returned item, including your return shipping costs.
- Damaged Item: If your item arrives damaged, please contact us immediately. We will arrange for a replacement or a full refund, including your return shipping costs.
Non-Refundable Products:
- Opened/Used Medications: We cannot accept returns or offer refunds on opened or used medications, both prescription and over-the-counter.
- Opened Personal Care Products: Opened or used personal care products, including cosmetics, toiletries, and hygiene products, are not eligible for refunds due to hygiene concerns.
- Perishable Items: Perishable items like food and supplements with expiration dates cannot be returned or refunded.
- Customer Misuse: Products damaged due to customer misuse are not eligible for refunds.
Return Process:
- Contact Us: To initiate a return, contact Karyo Health customer service within the return window mentioned above. You can reach us by phone at 0711242704 or by email at admin@karyohealth.co.ke.
- Return Authorization: A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error by Karyo Health (e.g., incorrect item shipped). We recommend using a trackable shipping method to ensure safe delivery. Karyo Health is not responsible for lost or damaged return packages.
Refund Process:
- Once your returned item is received and inspected (usually within 5 business days), your refund will be processed.
- Refunds will be issued to the original payment method used for the purchase. It may take some additional time for the refund to appear in your account depending on your bank’s processing time.
Additional Information:
- For any questions regarding the return policy, please contact Karyo Health customer service at 0711242704 or email at admin@karyohealth.co.ke.
- This refund policy is subject to change. We will update this policy on the website and notify you by email if any significant changes are made.
By placing an order on karyohealth.co.ke, you acknowledge that you have read and understood this refund policy.